How to cancel HelloFresh (and the deadline that matters)
To cancel HelloFresh, sign in at hellofresh.com, click your name > Account Settings > Plan Settings, and choose Cancel plan. Decline the retention offers until you see a confirmation.
The key rule: cancel by 11:59 p.m. Pacific Time, five days before your next delivery. After that, the next box is locked in and charged. Pricing is shown per serving after you enter your ZIP code.
HelloFresh's cancel process is web-first, and the deadline catches a lot of people. If your next delivery is in less than five days, you'll still receive and pay for it - cancel anyway so the following weeks are stopped.
HelloFresh price tiers (October 2026)
| Plan | Price (US) | What you get |
|---|---|---|
| Per serving | Shown at checkout for your ZIP and plan size | Recent reporting puts full price around $10.99-$13.99 per serving |
| Shipping | Per box | Reported around $12.99 per box; check your order summary |
| Intro discounts | Large first-box discounts | Price rises to full rate after the promo period |
How to cancel HelloFresh
On the website
- Go to hellofresh.com and log in.
- Click your name (top right) and select Account Settings.
- Open Plan Settings and click Cancel plan (sometimes under Manage).
- Choose a reason and decline the discount offers.
- Wait for the confirmation screen and email.
In the app
- Open the HelloFresh app and go to Profile > Account Settings > Plan Settings.
- Tap Cancel plan and follow the prompts. If the option doesn't appear, use the website.
Pause or skip weeks instead
If you just have a busy month, you can skip individual weeks from the My Menu page or pause deliveries for several weeks. The same five-day deadline applies to skips. Skipped weeks aren't charged.
Refunds
HelloFresh doesn't refund boxes that were already locked in by the deadline. If a box arrives damaged, late or with missing ingredients, report it through the help center for a credit or refund - photos help.
Alternatives
Cheaper meal kits such as EveryPlate (also owned by HelloFresh) cost less per serving. Grocery delivery with a simple weekly meal plan is usually the lowest-cost option.
Frequently asked questions
Can I cancel HelloFresh by phone or chat?
Yes, support can cancel for you, but doing it yourself online is fastest and gives you a confirmation.
Will I be charged after cancelling?
Only for a box that was already past the five-day cutoff when you cancelled.
Can I reactivate later?
Yes. Log in and reactivate; you may be offered a returning-customer discount.